Integrated Ticketing System in Cloud Hosting
Our Linux cloud services come bundled with an integrated support ticket system, which is included in our custom Hepsia Control Panel. Unlike other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in the same place – payments, web files, e-mails, support tickets, etc., eliminating the need to log in and out of different admin interfaces. If you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a few clicks of the mouse without having to leave your Control Panel. In the meantime, you can choose a category and our system will offer you a variety of help articles, which will supply you with more info and which may help you solve any given problem even before you submit a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with our company and you want to touch base with our help desk support staff representatives, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of using an entirely different client support platform like you will need to do with most web hosting companies out there. Our integrated ticketing system will enable you to send a new ticket without any hassle and to go through older tickets using an intelligent search filter. In addition, you will be able to read the relevant knowledge base articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can accomplish all of these operations without signing out of your Control Panel at any moment, which goes to say that in case you experience any issue or have a query, you can contact our technicians and fix the given problem in no more than sixty minutes using one single support platform.