Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a one–hour response warranty for every support ticket or e–mail that you send to the help desk staff. We’ll rapidly answer all standard queries and forward the matter to our administrators if any additional assistance is required. If you take advantage of our Administration Services package, we’ll execute any of the included server administration tasks at a time that has been agreed upon beforehand.
A Top–Quality Customer Service
Our client support staff will be online for you 24–7 if you need assistance working with the Hosting Control Panel or with any of the applications that we pre–install for your convenience on the dedicated hosting server. And if you need help handling the everyday administration tasks on your dedicated web hosting server, you can examine our Administration Services package, that includes data backup disk space, OS updates every week, installation and problem troubleshooting services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
We have provided the Hosting Control Panel with a comprehensive knowledge base, which features detailed explanations of its features and functions. Besides, we have made exhaustive video tutorials that will further teach you how to perform a particular operation or solve a commonly experienced issue. The help articles and the tutorial video clips are easily reachable from every section of the Hosting Control Panel through the Help and Videos buttons situated in the top right corner.